how to write a thank you letter

Sending a thank you letter is as important as interview preparation.  But they’re tough to write, so people either tell themselves that not sending one doesn’t matter, or they procrastinate until it’s too late and almost pointless anyway.  Anyone who tells themselves that foregoing a fundamental rule of etiquette doesn’t matter, not only taints themselves in the mind of the interviewer, but misses two additional opportunities to sell.

A thank you letter is an additional sales piece.  As I’ve said before, you’re selling a product and the product is you.  So beyond the reason of etiquette, the letter sells you as a polite person who recognizes that the interviewer gave them something valuable:  time and consideration. 

A fundamental rule of sales is to keep the product in front of the buyer and reinforce its benefits.  So beyond the etiquette, the letter gives you ample space to comment on what you liked about the company, why your skills are of benefit to them, and how much you’re interested.   If something wasn’t tied up, or was left unsatisfactorily, you should use the space to further address the issue.

If you miss the opportunity to reinforce your skills and tie them to the job requirements, you miss a chance to sell.  If you miss the opportunity to address a negative, and leave it to fester in the mind of the interviewer, you’ve failed to overcome an objection.  And if a buyer has an objection to the product, if it isn’t addressed the likelihood of the sale is slim. 

The third opportunity missed by skipping the thank you letter is the chance to keep your name in front of the buyer.  Read newspapers?  Watch TV?  See the same ads over and over and over again?  It’s somewhat the same principle – if you keep your name in front of the hiring authority, they’re more likely to remember you. 

So let’s look at how to create a thank you letter so that it becomes a less odious task.

  • First paragraph

Open with the obligatory thank you and include how you enjoyed the meeting.  Say why.  Maybe the people you met were exceptional.  Perhaps their company philosophy was exactly what you had hoped for.  It doesn’t matter.  Pick something out, and put it down.  But make it real.  

  • Second paragraph

What took place during your interview?  Pull out a piece of information that pleased you, say what it was, and tell them why.  For instance:  I was particularly pleased to find that X company/the opportunity/your management style has/was/is/does whatever.  This is exciting because…… . 

You can expand on whatever it is for a few sentences by elaborating:  how it relates to something you’ve experienced and like — or didn’t liked.  Discuss a particular aspect of the job you find appealing and reiterate why you’d be successful at it or how long you’ve been performing it or how similar it is to something you’ve done in the past.    

  • Third paragraph

You can add a similar paragraph if the second was fairly short.  Or you can wind it up if it was a bit lengthy.  If there was something that came up that needed clarification or about which they were dubious, address it and clear it up here.

  • Fourth paragraph

Wind it up. Re-iterate your interest.  Be enthusiastic!  Leave the job speak behind.  If you really want to        be hired, let your interest shine through. 

Caution:  Don’t start every sentence with “I”.  It may be the easiest way to write the letter but it’s not only repetitive, it’s a turn off.   Count them.  It’s not unusual to, in fact, start every single paragraph with that.   Egocentric.  Re-arrange the sentence.

If you really want the job, the letter will be easy to write because it will contain genuine impressions.   If you choose to skip the letter, perhaps you don’t care if you’re hired or not. But make that decision yours and withdraw from the process instead of letting the decision be made for you.

the fisher price concept

Thanks to Fisher-Price, as babies we learn a concept that we seem to forget by the time we’re adults:  you can’t put a square peg in a round hole.  And people are doing this more than ever in this market, as they continue to go about job searches totally backwards and how they give themselves away on the interview.

We do the “square peg in a round hole” especially with relationships and with jobs.  If we don’t know what we’re looking for, we become obscured by what we’re attracted to.  And then we don’t realize we’ve reverted to pounding the round orange peg into the hole on that plastic table right in front of us when it’s the square blue peg that fits. 

These days, job seekers don’t care.  They want a job! Any job!   Ironically “these days” this concept is even more important than it is when the hiring market is healthier.

But because people need a job, they’ll continue to force it – and with a lot of hard work, sweat, and stress – it can be made to fit, but never very well and never for very long.  Eventually that peg is going to explode out of the hole into which they’re trying to mash it.            

And by the time they realize it’s not fitting, they’re so far in that instead of realizing what’s happened and getting out, they try harder to make it work or else they do nothing.  In both cases, not only does the fit fail to improve, it becomes more tenuous with time.            

Failing to define what they want is where it begins.  And unless luck intervenes, it’s not long before the new job – or new relationship – isn’t as satisfying as it initially appeared.  Additionally, when they realize that what they have isn’t what they want, they wait too long to leave. And in leaving one job for another, desperation does not breed objectivity.           

Avoiding the “unhappy at work” syndrome can be solved in a few simple pro-active steps especially if you don’t get bogged down in the discomfort and fear of the minutae along the way. 

  1. Acknowledge you hate your job and want to be elsewhere – and realize it before you feel you have to leave at any cost
  2. Get a solid idea of what you like, don’t like, what motivates you, at what you excel, under what circumstances you produce your best work, etc, by examining your previous jobs
  3. Identify exactly what you want in your next job and under what circumstances you’re willing to bend your needs
  4. Actively go find it, and exclude anything that doesn’t match it or come close
  5. As you interview – and learn more information about each opportunity – pursue it if it fits and  dump it if it doesn’t 

You’re looking for the company that meets your profile, and is looking for an employee like you.  Every person is unique, and every company and job is unique.  Job hunting isn’t that different from dating.   In a bad match, both parties will be unhappy and resistant to being changed by the other.  But when the bad match is your new job, you’ve gotten married a whole lot sooner so there’s a bit more involved than just breaking up and going home.            

Beyond knowing what you want in your next company, you need to be aware of why you’re valuable, what you have to offer, under what circumstances you can best contribute to a company, and how and why you will be an asset and a value-added employee.           

Because otherwise, whether you’re tempted by the salary, blinded by the desperate need to pay bills, operating under a haze of assumptions or – having stuck your resume on a job board and waited for a miracle – finally having found something, you might soon discover it’s not the Utopia you thought it would be.            

So pay attention to that long-ago lesson you learned sitting on the living room floor.  Know if you’re a square blue peg, a red triangle peg, a green rectangle peg or whatever you are before you go looking so you’re able to spot the place you want to be. Not only will you find you slide into place and rest there contentedly much easier, but you’ll find you get a job much faster, too.
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BIO: Judi Perkins, the How-To Career Coach, worked with decision making, hiring authorities for over 22 years.  She’s seen over 600,000 resumes and knows how hiring authorities think and how they hire.  As many of her clients who have found jobs in 4 – 12 weeks agree, her perspective and method is much different from that of other career coaches, because her unique background results in a very counter-intuitive but holistic approach encompassing skills, psychology, and sales.  Clients come to understand why the typical strategies in finding a job so often fail, and learn what to do instead, why, and how, yet never hiding or sacrificing who they are. She’s been on PBS’s Frontline, Smart Money magazine, articles for CareerBuilder, MSN Careers, Yahoo Hot Jobs, and the New York Times, among others.  She’s also been featured as an expert in numerous career books.   Sign up for her free newsletter and receive a comprehensive resume report in return! www.findtheperfectjob.com

what to do when you’ve been fired – part 2

In part 1 (last Tuesday) we looked at two examples of termination, what they stemmed from, and how to handle them.  In part 2 we continue with the third example, which is the story of my termination, and why not to take termination to heart.           

INSTANCE #3: I began my recruiting career in 1985 in the Dallas, TX, office of a large, publicly traded firm. Our manager was a wonderful person and an excellent teacher with a great sense of humor.  In fact, he was so outstanding, corporate promoted him to a different office. Unfortunately, they also promoted our assistant manager to replace him.

When the assistant manager was promoted to manager, I’d been at the firm about two years. I’d started a new specialty and department, and been given a team of recruiters to train and counsel.  There was a considerable amount of turnover, because recruiting is difficult, and we were on a draw against commission.  But there were always between twelve and sixteen people in the office, and everyone came to me, including those who were supposed to ask the new manager for help.  I was a top producer in the office, as well as company wide.            

And when she fired me, I hadn’t seen it coming.           

What to make of it: She was in her early 20s, like me, and didn’t realize that respect was earned, not automatically accorded. She was very pretty, dressed well, and was an excellent recruiter. But she was also arrogant, and clearly relished being an authority figure. She had a way of talking down to people, as if they were insignificant and stupid.  She could be warm and funny, but when she was wearing her Manager’s hat, she was a nightmare.           

How I handled it: This lesson is courtesy of my wise, corporate father, because I was 23 and devastated.  He said, “If you haven’t been fired at least once in your life, you’re not doing something right.” Meaning, you’re allowing yourself to be intimidated or you’re not willing to go against the grain when that’s what needs to be done.           

So when I interviewed, I said what dad advised me to: the truth. “She was promoted into that spot and didn’t realize that respect didn’t automatically come with the title. When the recruiters in the office came to me for help instead of her, whether they were in my department or not, she was threatened and so she got rid of me.” And I would include my production stats so that it was clear my capabilities weren’t in question.           

There is no reason to be defensive about being fired when it wasn’t your fault. Bosses are human.  They have issues and insecurities.  They take a dislike to people with whom they work, decide to clean house for financial reasons, and behave strangely for reasons that have nothing to do with you. You need to recognize that and not take the termination personally.           

Because if you do, you begin wondering what you did wrong and what you should have done differently.  When you don’t realize the answer is, “nothing,” you begin to justify your behavior and become subconsciously defensive.  By the time you reach the interviewing stage, you’re afraid the hiring company will find out you were fired and hope it won’t be held against you.            

This subtly causes you to act like there’s something wrong.  It comes out in what you say, how you say it and how you hold yourself.  You’re not fully composed, because you’re not fully confident, and thus it appears to the interviewer as if you’re not telling the whole story. The hiring authority becomes suspicious and wonders what the real problem is.           

Getting fired isn’t always your fault.  It’s not always about you.  And when it’s not, recognize that.  Alter your attitude and perspective both mentally and verbally, and stop worrying about it. Answer the “Why did you leave your last job?” question, support it with positive information, and let it be. More often than not, people fail to be hired because of how they handle the issue of their termination, not because of the termination itself.  And remember my earlier estimate based on 25 years of working with job seekers?   Don’t assume there aren’t any skeletons in your interviewer’s closet either.

TELESEMINAR:  Thursday, March 4, 8 pm easternDemystifying Recruiters: how to tell the good ones, build productive relationships, and stay sane   (PS.  I was one for 22 years – see my website bio for more info)  Or get more info on the event and/or register at http://demystifyingrecruiters.eventbrite.com

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what to do when you’ve been fired – part 1

Everyone who’s been fired raise their hand.  If your hand is up, (and mine is), we’re in good company. I’m unable to find statistics, but in 25 years of working with candidates, my conservative guess is fifty percent of all people within the workforce have been fired or laid off at some point.  Despite this, most job seekers end up on the defensive, afraid of how it will reflect on them come interview time.  

And most terminations aren’t because of documentable inappropriate behavior, which leaves a large number of people feeling responsible for an event that wasn’t necessarily their fault. 

Here are three real-life examples and how to handle each if you ever find yourself in a similar situation.

INSTANCE #1: One person had a thirty-day review with four members of the company which, it seemed to me, was simply a reason to go through the motion of documentation and procedure prior to the alleged reason for the review. I could tell by what the company said during the review, that the individual hadn’t had a chance.  Two weeks later the person was fired over a very petty incident.  The reason given was that the person hadn’t made the changes advised in the review.  

What to make of it: My assessment is that someone had it in for this person. Examine your relationships with your peers and supervisors, as well as the relationships of the people with whom you work.  Were any of them tense?  Was there any competitiveness within your department?  Did you find yourself constantly justifying yourself to any particular supervisor?  Were there any recent management changes?  

How to handle it: When you’re asked, “Why did you leave your last job?” say:  “I was fired, but I’m not sure why. I’d been at the company for three years, and my reviews had been good. Suddenly, I had a thirty-day review that seemed, in retrospect, to be just formality for what was to come. Two weeks later I was fired for (name petty reason). I believe there was an agenda of which I wasn’t aware.” Say it matter of factly, not defensively, and add nothing negative about your employer. But you need the supporting information of long-term employment with favorable reviews – if it’s true – to spin it in your favor. Otherwise, it can be inferred that the problem was you, not your employer. 

INSTANCE #2: An employee was fired for refusing to do something unethical. 

What to make of it:   Whether the person knew it or not, the request was both a test and an ultimatum.  Whatever that instance was indicative of, you can bet there was more of it present. 

How to handle it: Straightforwardly.  “I was terminated for refusing to do something unethical.” If you’re asked for specifics, simply say you’re not comfortable disclosing that information. The interviewer should respect you for not saying what they were.  The specifics aren’t the hiring company’s business, and they shouldn’t ask you for them.   Additionally, you don’t need to spill the story to justify your statement.  

If you’re not asked back, don’t waste your time wondering why, and don’t take it personally. The company you want is the one that respects you for not telling stories and likes that you stuck to your ethical guns. They’re the ones that will want you back. That’s the kind of place you want to work. 

Part 2 March 2nd:  My termination!    

How to find me:
Judi@FindthePerfectJob.com
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sign up for my free newsletter at www.FindthePerfectJob.com 

free Q & A bi-weekly teleseminar:  www.AskFindthePerfectJob.com
blog: http://www.findtheperfectjob.com

I LOVE THE BELOW ARTICLE!  Anyone else talk to themself besides me?  I also talk to my computer screen.  During the 22 years I was a recruiter, and the 2.5  years I’ve been a career coach, I’ve also talked to resumes  (or rather, the person to whom the resume belonged) because I’ve seen easily over half a million of them.  It’s easily the primary place where most job searches go off track. 

I love this article because I’ve been saying this stuff for years.  Well – except for the comment on the glitter.  I kinda think that ought to go without saying.

 I’ve cut and pasted it with attribution so I can add some comments.

10 Resume Red Flags

by Erin Joyce
Tuesday, February 16, 2010

Searching for a job is not always easy, no matter what state the economy is in. And when you’re on the hunt, your best weapon is your resume. This document must emphasize the best of your experience, education and skills and sell you to your future employer. It’s a lot to ask, but it is possible to get your CV into fighting shape. Don’t let your effort go to waste by having these glaring red flags on your resume.

1. It’s Covered in Glitter — Literally.

Yes, it has been done. In an effort to make your resume stand out, you may find that it gets thrown out. Less extreme attempts such as including image files or using non-traditional symbols or fonts should also be avoided. While it may be a nice break for a recruiter reading through hundreds of Times New Roman documents, you run the risk of the fonts or images not loading properly. And you can bet that busy recruiter isn’t going to contact you for a simplified copy.

MY NOTE:  No company logos, no different colors, and actually use arial because it’s a standard font and translates well.  In addition it’s sans serif and is easier to read.

2. There Are References.

Listing your references on the resume is a definite no-no. References should always appear on a separate page, and should only be produced when asked for. Also, be sure to delete the “References: Available Upon Request” line. It’s understood that you will, so save some space and your potential employer’s time

MY NOTE:  They shouldn’t be listed because references are sacred.  They can make or break whether you receive and offer.  If there are two candidates, references can be a deciding factor.  Listing them on your resume invites anyone with your resume at any stage of the game to contact your references.  In  fact, when it’s time to contact them, the company should let you know, so that you can contact your references and make them aware of who will be calling and why. 

3. It’s Written in Full Sentences.

The headhunter has likely received dozens if not hundreds of applications — help them out! Your resume should be short and sweet and bulleted. You aren’t writing a novel, you are trying to catch a skimming employer’s eye and prove you are worth a second look — and an interview.

MY NOTE:  No paragraphs.  Someone told me last week the new thing was “narrative resues.” I don’t know what they are but they don’t sound good.  Many experts – usually with little experience from which to speak – are trying to come up with the next best  thing.  Narrative resumes aren’t it.  Resumes are made to be read easily.  CONSUMABLE.  That’s why you do bullets.  

And along with that, no full sentences – literally.  Full sentences force the brain to read, rather than skim.  Use fragments.

4. There Are No Numbers.

One of the worst things you can do on a resume is be vague. Don’t just list your accomplishments in a general way — have the quantitative data to back it up. If you exceeded a goal, by how much did you exceed it? If you created and distributed company performance reports, how many did you do? Adding numbers concretizes your accomplishments and paints a better picture of what you actually did.

MY NOTE: Some people don’t have numbers becasue what they do doesn’t involve numbers.  So not everyone can improve or reduce things by a percentage.  But in the spirit of that, resume bullets are about you, specifically – why you’re better and how you’re different from everyone else that holds the same title.  It needs to be about how you benefited the organization, the difference you made while you were there, the impact you had.

So you whatever you increased, reduced, created, implemented, revised, grew, took iniative to do, etc is something you want to look closer at.  Anything you managed, were responsible for, or oversaw needs to by your title – where your job description goes.

Also, make sure you are answering the “how” question. If you completed five projects this year instead of the expected four, how did you do it?

5. It Includes the Words “Duties” or “Responsibilities.”

When you are writing your current or former job description, focus on your accomplishments, not what you had to do. As an alternative to “duties” or “responsibilities,” flip your tasks into achievements. For example, instead of being “responsible for the sales team,” consider “directed the sales team to beat their repeat client objective by 10%” — remember that number thing!

MY NOTE:  See above.

6. It Lists an Objective.

For the most part, objectives sound insincere and, worse, can limit your options. Let your cover letter do the talking when it comes to why you want that particular job. And remember, each cover letter and resume should be individually tailored to a specific job posting — not just a specific field. Taking an interest in the specifics of the job makes you look professional and focused and not like you are mass-emailing anyone who might hire you. Desperation is no more attractive to an employer than it is to a date.

MY NOTE:  The similarities between dating and finding a job are numerous.  I was making those when I was a recruiter and they’re very appropriate.  Further more, desperation doesn’t breed objectivity either, so you’re likely to end up in a job you don’t like.

But in keeping with “no objective,” an objective is “me” focused, and this is about the company.  Further more it gives no indicaton of your personality traits that contribute to your success or your skills.  Better a profile or summary with a few bulleted strengths and skills indicative of your function.

7. It Contains Spelling or Grammatical Errors.

We all know to avoid this one. It makes you look sloppy and negates the part of your resume that proudly describes you as “detail-oriented.” The best thing you can do for a resume is send it to a professional resume service or a professional editor. If you are a student, your career center likely offers free resume counseling or at least free information to help you fine tune your CV before sending it out. At the very least, have a friend look it over and check for basic language errors — spell check just doesn’t cut it.

MY NOTE:  Look at each word as a unit rather than reading it.  Your eyes see what your brain wants to see.  The only thing even more amusing? egregious? is when there are typos or grammatical mistakes along with “attention to detail.”

8. It Lists an Unprofessional Email Address.

In a world where email is free, and most of us have multiple addresses, make the effort to have a professional email address. Keep it simple — using your name is best. Just make sure you leave the sparklebaby@hellokitty.com for personal use. One more tip? Don’t use your current work email unless you are self-employed.

9. It Includes a Picture.

The ONLY time this is appropriate is if you are applying to be a model or an actor, and in both cases, a separate portfolio is preferable. Including a self-portrait could exclude you for not being serious and may make you appear unprofessional. Let your skills and experience speak for you.

10. It Is Too Personal.

Resumes should demonstrate how professional you are — that means the anecdote about the time you met Britney Spears is not appropriate. That being said, let your personality come through in your resume by including volunteer experience or a (very) short section about your interests.

MY NOTE:  Don’t put a Personal Interests category on the bottom either.  Some people say it’s a good conversation starter.  But the resume is a business document.  Besides, you’re taking your cue from the interviewer and if he wants to know about who you are as a person, he’ll ask.

The Bottom Line

When times are tough, getting a job is a stressful undertaking. Don’t sell yourself short. Instead, make sure your resume is the best example of you as a potential employee and before you know it, you’ll be employed once again.

MY NOTE:  Well,  at least it will help you get in the door!

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